Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase (e.g. the receipt, order number, etc). 

To start a return, contact us at support@edgeoftheboard.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and do our best to make it right.

Some manufacturer errors are out of our control; for missing or damaged components discovered once a product has been opened, please reach out to the manufacturer for further support.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like sealed product for trading card games. Some items may be marked as non-returnable. Please email us at support@edgeoftheboard.com if you have questions or concerns about your specific item.

Pre-Orders can be cancelled up to one week prior to the release date of the product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be automatically sent to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund after approval.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@edgeoftheboard.com.

Restocking Fee

Orders over $100 will be subject to a 10% restocking fee, deducted from the amount to be refunded.

European Union 14-day "Cooling Off" Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase (e.g. the receipt, order number, etc). 

We reserve the right to refuse a refund at management's discretion for any reason, as well as to update this policy as needed without notice.